HOW IT WORKS

Refunds: You have 15 days from the delivery date to request a return for a refund to your original payment method.

 
Exchanges or Store Credit: After those first 15 days, you still have up to 45 days from delivery to either exchange your item or return it for store credit instead. Store credits are issued as non-expiring e-gift cards, redeemable only at www.boggbag.com.

Once you start your return or exchange, you’ll receive a return label and packing slip via email. Please note: return shipping costs are not covered by Bogg Bag, and original shipping fees are non-refundable. Please allow 1–2 weeks for us to process your return once it’s received.

If your order arrives damaged or something’s missing, please contact our support team so we can help make it right.

 

Click here to start your return or exchange.

RETURNS & EXCHANGES FAQ

What if I'm exchanging for something less than what I paid?

Any unused return credit will either be refunded or can be converted into store credit—your choice.

What if I want to buy more than the credit I'm receiving back?

Your store credit will be applied first, and you’ll just pay the difference at checkout using any of our accepted payment methods. It’s a great way to put your credit toward something new you’ve had your eye on!

I received a Bogg Bag as a gift. Can I return or exchange it?

Yes! If you have the order number, just head to our returns portal and click the “Return a Gift” button to get started.

Don’t have the order number? No worries—click “Return a Gift” and then select “Don’t have your order information?” to fill out a quick form. If the bag was purchased on our site, our team will do their best to help track down the order and get you taken care of.

COMMON FAQ

What do I do if the straps of my Bogg Bag are twisted?

No worries—this can happen sometimes! Check out this help article for quick and easy steps to get your straps back in the right position. It only takes a minute!

One of the B Buttons that hold my straps is broken - is there any way to fix it?

Yes! A replacement B Button will make your Bogg Bag as good as new. 

Reach out to us here with your order number, name, shipping address, and an image of your Bogg Bag in its entirety for assistance.

My strap broke or was chewed on - what do I do?

Please reach out to us here with your order number, name, shipping address, and an image of your Bogg Bag in its entirety and we'll be happy to assist in getting your Bogg Bag repaired ASAP! 


P.S. We wouldn't say no to a picture of the furry criminal if one was involved in the bag strap destruction.

WE'RE HERE TO HELP