Straps Twisted? No worries! Simply twirl the strap around by the base of the “b” button until it pops into place.
HOW DO I RETURN/EXCHANGE MY BOGG BAG?
Quality is our highest priority. Always has been, always will be.
We guarantee our merchandise to be free of any mechanical defects (broken straps or buttons) and will accept any defective item for refund or exchange. Please contact us at email@example.com for details.
Strap twisted? No worries! Simply twirl the strap around by the base of the "b" button until it pops into place. The buttons DO NOT come off and there is no need to remove them to "fix" the strap. A simple twirl will get them back in position.
Once an order is placed, we cannot guarantee cancellations or changes to an order. If you do need to make a request for cancellation or change, please contact customer service within one hour of placing your order, and we will work with you to make any accommodations possible. Requesting an order change could result in a 24-48 hour delay in processing and shipping your order.
If your cancellation or change cannot be accommodated, please follow our return and exchange policy. If you would like the add new items to your order, please place a new order at www.boggbag.com.
We want you to be happy. If you find Bogg Bag is not the right item for you, you may return or exchange your item within 15 days of purchase. All returns must be in the original packaging with tags still attached and sent back in the same position in which it was received. This is important to insure proper refund credit. If you have any questions, just ask before you ship it back. You must reference your order number on the front of the package: example
Bogg Bag – Returns
RA # 12345 (use your actual order number for the RA #)
75 Broad Street
Carlstadt, NJ 07072
We do not refund shipping.
HOW LONG WILL IT TAKE TO RECEIVE MY BOGG BAG?
If all of the items in your order are in stock and not marked as pre-order, a label for your order will be created within 24-36 hours and the order will be processed within the next 3-5 business days. It will be shipped via USPS, UPS, or FedEx, based on the shipping address. Actual shipping times vary by carrier but typically take 3-7 business days.
All PRE-ORDER items ordered will be processed after/during the PRE-ORDER date/period and will be shipped via USPS or UPS based on the ship to address. Actual shipping times vary by carrier.
Orders containing both IN STOCK and PRE-ORDER items will ship together on the appropriate date.
WHEN DO I RECEIVE MY TRACKING INFORMATION?
Please make sure to include your email when placing your order and we will send you your tracking details as soon as your package ships so you can track your package location at any time.
WHAT IS MY ORDER SHIPPED IN?
Orders either ship in large white polybags or in a brown corrugated box. Our return address is marked on each of our packages.
WHAT SIZE PRODUCT SHOULD I ORDER?
Product size and details can be found on each Bogg Bag product page to help you make the perfect choice!
MY ORDER WAS A PRE-ORDER. WHAT DOES THIS MEAN?
A pre-order is an order of an item before it is available with the understanding that it will be shipped within the month notated.
WHERE CAN I PURCHASE BOGG BAG PRODUCTS?
Bogg Bag products are sold on our site www.boggbag.com or in person at one of our 2000+ and growing retail partners in almost every state. Shop small!
HOW DO I CARE FOR MY BOGG BAG?
Caring for your Bogg Bag is super easy! To maintain a perfectly shaped Bogg Bag please avoid leaving them in places where they would be exposed to extreme heat, such as the trunk of a car as this may cause the bag to warp. Don’t worry, the beach is a perfect place for Bogg Bag. Please avoid leaving heavier items leaning on or against your Bogg Bag as this may cause your bag to become misshapen. When the straps are not up and in use, please put them in the down “u” position to keep them nicely shaped.
To wash your Bogg Bag, water will do the trick! For messier trips, use mild soap and water or a simple antibacterial/baby wipe.
For Bogg Brrr and Beauty bags, a use a soft cloth and mild soap water to treat surface stains on the nylon and canvas.
** DO NOT USE ALCOHOL BASED PRODUCTS ON YOUR BOGG BAG - IT MAY DAMAGE THE COLOR/PRINT **
WHAT IS BOGG BAG MADE OF?
The body of the Original and Baby Bogg Bag as well as the base of the Beauty and the Bogg Cosmetic Bag is constructed using a material called EVA. The top of the Beauty and the Bogg Cosmetic Bag is constructed mainly of canvas and the interior is lined with nylon. The Bogg Brrr body is constructed mainly of nylon. The decorative insert bags are constructed mainly of plastic.
DO YOU OFFER BOGG BAG PRODUCTS WHOLESALE?
Yes! We offer Bogg Bag products to qualified brick-and-mortar retailers.
I HAVE A PRODUCT COMMENT OR SUGGESTION. WHERE DO I SEND IT?
We would love to hear from you! Please visit our contact us page and send us your feedback.
I HAVE A QUESTION ABOUT BOGG BAG THAT WAS NOT ANSWERED ABOVE
Not a problem, we are ready to help! Please visit our contact us page and ask away. We will be back in touch as soon as possible.