Orders & Shipping

When will I receive my order?

IN STOCK ORDERS: If all of the items in your order are in stock and not marked as pre-order, a label for your order will be created within 24-36 hours and the order will be processed within the next 3-5 business days. It will be shipped via USPS, UPS, or FedEx, based on the shipping address. Actual shipping times vary by carrier but typically take 3-7 business days. 

PRE-ORDERS: Some items on our site are clearly marked as "Pre-Order" and are identified with an expected shipment month. Orders that include pre-order items will be processed after the Pre-Order date shown for that item and will be shipped via USPS or UPS, based on the shipping address.  Actual shipping times vary by carrier but typically take 3-7 business days. Orders that contain in stock items and pre-order items will ship together after the pre-order date.

When will I receive my tracking information?

Please make sure to include your email address when placing your order and we will send you the tracking details as soon as your order ships so you can track your order location.

What is the shipping cost?

Shipping costs vary based on the shipping address, the items in your order, and the shipping carrier and will be calculated during the checkout process.

What is my order shipped in?

Orders either ship in large white poly bags or in a brown corrugated box. Our return address will be marked on each of our packages.

Limits on Purchases

In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. We also may, among other things, restrict orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases of BOGG merchandise.